WARRANTY POICY/ADMINISTRATION GUIDELINES
This agreement establishes the administration of Warranty between Patriot Companies LLC/ Mobile Advantage and its original customer. This warranty shall be nontransferable and will reside with the first owner of the vehicle. This agreement supports the value added components and assemblies provided by Patriot Companies LLC /Mobile Advantage. The vehicle /chassis warranty (if applicable) shall be consistent with the vehicle OEM manufacturers warranty in affect at the time of purchase.
GENERAL WARRANTY STATEMENT
Patriot Companies LLC / Mobile Advantage expressly warrants the parts and components it supplies to be free of defects in materials and workmanship. It is expressly understood by and between the parties hereto that the parts and components supplied by Patriot Companies LLC / Mobile Advantage are custom designed for the application and are comparable in quality to similar goods sold by others for similar applications. Alterations or modifications in any form to a unit or part without the express written approval of Patriot’s President or delegate shall nullify and make void this warranty.
WARRANTY DURATION
Patriot Companies LLC / Mobile Advantage warrants the value added assemblies and components in each new meal delivery system and component to be free from defects in materials and workmanship under conditions of normal use. The warranty period begins when the customer accepts delivery of the product. The length of this warranty coverage shall be two years or 30,000 miles whichever comes first. The duration of the vehicle (chassis) warranty shall be consistent with that of the OEM manufacturer and considered a “pass through” warranty.
SERVICE PARTS
Warranty coverage for service parts shall be 90 days from the date in service.
PARTS INSPECTION
Patriot Companies LLC / Mobile Advantage understands that returning 100% of component failures is difficult to administer. However, we must request the return of all suspect failures. This procedure allows Patriot Companies LLC / Mobile Advantage the opportunity to evaluate suspect product failures and provide a comprehensive corrective action plan to prevent recurrence.
MATERIAL SUPPORT
(Parts) Patriot Companies LLC / Mobile Advantage shall reimburse the customer for valid warrantable product failures with a sum not to exceed the original purchase price from Patriot Companies LLC / Mobile Advantage or replace the failed component at Patriot Companies LLC discretion. Patriot Companies LLC / Mobile Advantage will not pay for parts from other suppliers on the same warranty claim which failed due to consequential or incidental damage. In order to maintain the performance reliability and design integrity Patriot Companies LLC / Mobile Advantage requires the use of only genuine Patriot Companies LLC / Mobile Advantage replacement parts. Failure to do so may result in warranty denial.
WARRANTY POICY/ADMINISTRATION GUIDELINES LABOR
Patriot Companies LLC / Mobile Advantage shall reimburse its customer (for valid warranty failures) at the current dealer labor rate, per hour, multiplied by the Standard Repair Time (SRT) mutually agreed upon by Patriot Companies LLC / Mobile Advantage and its authorized service center.
TRAVEL COSTS
No reimbursement will be made for travel costs incurred its customer or contract dealers to make warranty repairs or replacements.
PROGRESSIVE AND CONTINGENT DAMAGE
In no event shall Patriot Companies LLC / Mobile Advantage be liable for consequential damage or contingent liabilities, including without limitation, such things as damage to vehicles, contents to product cargo: expense for rental of other equipment: or expense incurred arising from the failure of any unit or parts thereof to operate properly.
COMPONENT LIMITATIONS
This warranty is not intended to support normal wear and/or aging of parts.
WARRANTY REPAIRS
Warranty repairs shall be made only by an authorized Patriot Companies LLC / Mobile Advantage distributor or a service center.
WARRANTY CLAIMS
Customer shall request a Repair Authorization Number (RAN) prior to service performed. These requests shall be submitted to Patriot Companies LLC warranty department through your Customer Service Representative. Failure to do so may result in warranty denial. Warranty claims will be paid based on the most current schedule released by Patriot Companies LLC / Mobile Advantage.